5 Things a Smart Organization Looks In Enterprise Service Management Tool

 Most business owners have heard about potential benefits of Enterprise Service Management, but are skeptical about its adoption for enterprise wide use. High performance teams over the world exploit the use of IT Service Management (ITSM) capabilities to improve business functions and operations.

Let’s explore 5 key needs to look forward in an ESM tool while adopting across the enterprise.

Feature #1 : Digital Workflow Management 

For an organization to achieve efficiency, smart digital workflow processes must be defined. Not only it saves cost, but saves time too. Features such as ‘Request Management’ arising from Help, Service, Change and Information can be included for easy management. Extensive features such as Automated Routing, Queue Management, Alerts & Approvals must be integrated to help ensure that work is accelerating efficiently.

Feature #2 : Non-Functional Requirements

There are features which are under appreciated but play a significant role while choosing an ESM Tool. For example : Ease of use for clients and users. Gone are the days of complex tools with sophisticated features and terminologies. When it comes to corporations, Consumer Grade is the new Enterprise Grade. Features such as scalability, domain separation and appropriate access controls can play a major role in streamlining business processes.

Feature #3 :Cross Platform Capabilities

There must be capabilities which can help both employees and users to ensure smooth operational efficiency . For example : Knowledge Base with simple terminologies can act as a touch point for stakeholders in a business project. Further, Self HelpDesk or FAQs section can empower employees to help themselves , thereby reducing complexity and turn around time. Advanced features such as analytics and reporting will also help in identifying opportunities for improvements.

Feature #4 :Adoption of New Technologies

Collaboration and Machine Learning capabilities can allow the global teams over the world to act fast and efficiently. For example : An Intelligent request where the system decides who to route based on historical patterns can prevent a mishappening and server breach in due time.

Feature #5 :Platform Based Abilities

Features which are unique to the business needs should be created once and can be reused multiple times using codeless drag and drop functionality. This would allow teams to deploy processes rapidly across organizations and can save countless hours.

If you want to make the organization smarter and efficient, reach out to us.

About Us :

Ziggle Tech is an award winning ecommerce website development company in New York who is helping enterprises to exploit the evolving world of cloud, digital, and platforms through digital transformation. Ziggle Tech has received numerous accolades in Shopify Design and Development & Magento Design and Development in New York.

Some highlights and achievements:

As a global organization, our expertise includes digital transformation consulting, eCommerce design & development, redesigning, rebranding & replatforming websites, cloud infrastructure development, digital media marketing, and digital platform engineering.

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