Common ITSM Tool Mistakes a Smart Organization Should Know

 Almost 90% business owners exhibit a ‘penny wise, pound foolish’ approach.  The expression implies that one is cautious with little amounts of money, but reckless with huge sums. Tragically, the exact scenario arises when organizations went through executing an IT Service Management (ITSM) tool.  There would be numerous potential situations where the plan could derail and end up costing your organization time and cash.

Mistake 1: Calculating the Total Cost of Ownership instead of just ‘sticker price’ of tool

The sticker price of the tool is actually a small part of overall cost. A smart business owner must also include costs like :-

  • Training costs
  • Implementation Costs
  • Maintenance Costs
  • Administrative Costs
  • Cost to customers, if any

Mistake 2: Finalizing a tool based on Price rather than Overall Value

An inefficient business owner would choose the least expensive tool that "does the work" . However , it could end up with charging extra costs that outweighs the tool cost.

For example, an organization needs to implement a tool which provides critical automation features. However, ‘basic’ version of the tool might not provide the feature. Hence, buying a basic version and then upgrading later would cost extra for the organization. Hence, the business owner should be smart enough to figure out the essential features a tool should provide and make a business decision accordingly.

Mistake 3: Excluding Enterprise Service Management experts on critical decisions

Even if a business owner isn’t able to make the critical decisions, he/she should always get professional advice from experienced personnels. This would not only help in saving costs and time, but also lead to a process where business’s essential features are met.

Hence, one should take help from stakeholders right from the requirement gathering stage. If not, chances are that the inefficient process would result in :-

  • Low Adoption Rate
  • Missing critical business functionalities
  • Interoperability with other business processes.

Mistake 4: Resisting Change by sticking to a pre-decided tool

Due to monetary limitations or fear of change - an organization may try to use a pre-existing tool which would not serve the essential functions a business would require. Hence, getting help from professionals is the way to go regarding understanding the requirements and selection of the optimal tool.

If you want to safeguard your organization from the mistakes, reach out to us.

About Us :

Ziggle Tech is an award winning ecommerce website development company in New York who is helping enterprises to exploit the evolving world of cloud, digital, and platforms through digital transformation. Ziggle Tech has received numerous accolades in Shopify Design and Development & Magento Design and Development in New York.

Some highlights and achievements:

As a global organization, our expertise includes digital transformation consulting, eCommerce design & development, redesigning, rebranding & replatforming websites, cloud infrastructure development, digital media marketing, ecommerce development company in new york and digital platform engineering.

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