Growing Role of ESM

 Enterprise Service Management ( or ESM) is an extension of IT Service Management (ITSM) . It comprises all tools, processes as well as best practices to non-IT sections, for example, HR or Design who are more likely to serve the necessities of employees.

Top Advantages of using ESM

  1. Centralized Management

Large number of excel and docs raises huge complexities for both stakeholders and managers. Using a single ESM tool, managers can easily track the issue , thereby increasing efficiency.

  1. Structured and Efficient

Streamlined processes, alert management, automation can eliminate manual interference. This makes processes transparent. An ESM tool also allows managers to provide insights where employees may need help.

  1. Cost Savings and Increased ROI

More the usage of ESM, the more the savings for a business. With access to data real time, all stakeholders can leverage information as per their need with the help of knowledge bases and queries on the go. Multiple teams being able to cross communicate across departments will result in a robust system .

  1. FAQs and Self Help

A knowledge base can empower an employee to find relevant information quickly without needing any external help. Further, less calls to the service desk is important time saved too. 

  1. Increased Customer Satisfaction

ESM allows stakeholders to be independent by giving them a platform to search through queries and information. Anyone can browse through the knowledge base, read FAQs and create tickets if necessary. Dealing with complex issues quickly and correctly increases satisfaction scores.

  1. Transparency & Accountability Across Organization

No pointing fingers and no blaming culture. Everyone can see what one is responsible for. Since there is no room of ambiguity, ESM can be analyzed to measure who did what and in how much time.

About Us :

Ziggle Tech is an award winning creative, technology and digital transformation agency helping enterprises to exploit the evolving world of cloud, digital, and platforms through digital transformation.

Some highlights and achievements:

As a global organization, our expertise includes digital transformation consulting, eCommerce design & development, redesigning, rebranding & replatforming websites, cloud infrastructure development, digital media marketing, and digital platform engineering. We are best in ecommerce development new york & Shopify design and development new york.

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