Growing Role of ESM
Enterprise Service Management ( or ESM) is an extension of IT Service Management (ITSM) . It comprises all tools, processes as well as best practices to non-IT sections, for example, HR or Design who are more likely to serve the necessities of employees. Top Advantages of using ESM Centralized Management Large number of excel and docs raises huge complexities for both stakeholders and managers. Using a single ESM tool, managers can easily track the issue , thereby increasing efficiency. Structured and Efficient Streamlined processes, alert management, automation can eliminate manual interference. This makes processes transparent. An ESM tool also allows managers to provide insights where employees may need help. Cost Savings and Increased ROI More the usage of ESM, the more the savings for a business. With access to data real time, all stakeholders can leverage information as per their need with the help of knowledge bases and queries on the go. Multip...